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Major Banks Cut Thousands of Jobs as AI Takes Over Back-Office Work

What happened

American Express announced it is cutting 5% of its workforce, affecting thousands of its approximately 77,000 employees, with a $336 million restructuring charge. Barclays also said it is eliminating 5,000 jobs, about 5% of its staff. Both financial institutions cited artificial intelligence's ability to perform back-office and repetitive tasks as a factor in the workforce reductions.

Side by side

Left1 version

The Associated Press focuses on Barclays "redirect[ing] spending toward AI" as the company reduces staff, framing it as a shift in resource allocation.

Center2 versions

Newsweek emphasizes the broader implications, warning that "AI Is Coming For Bankers" and describing the "specter of an AI-driven wipeout for the banking industry." MarketWatch highlights both the job cuts and Federal Reserve perspectives on AI replacing workers.

Right4 versions

The New York Post and Just the News lead with American Express's announcement, describing it as part of "AI-driven layoffs" and noting the company is working to "prepare for AI." The Daily Caller quotes Barclays CEO calling AI the "icing on the cake" while the job cuts proceed alongside higher quarterly profits.

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